Privacy Policy

Last updated: August 13, 2026

1. Introduction

The New Good Lifestyle Medical Centre ("the Centre," "we," "us," or "our"), located at 5-6 Dacosta Drive, Ocho Rios, Saint Ann, Jamaica, is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains what information we collect through this website (newgoodlifestyle.com), how we use and protect it, and the rights available to you under the laws of Jamaica, including the Data Protection Act, 2020 ("the DPA").

This policy applies to information collected through our website. It does not replace the confidentiality obligations that apply to your medical records, which are governed separately by professional and clinical standards and handled directly by our medical staff.

2. Information We Collect

We collect information in the following ways:

• Appointment request form: first name, last name, phone number, email address (optional), the service you are requesting, your preferred contact method, and any additional message you choose to include.
• Direct contact: information you provide when you call, WhatsApp, or email us directly, such as your name, contact details, and reason for contacting us.
• Automatically collected data: standard technical information such as browser type and general usage data, which may be collected by our hosting provider and the third-party services described below.

Please do not submit sensitive medical information through the website contact form. The form is intended only for booking requests and general enquiries. Detailed medical history, diagnoses, test results, and other clinical information should only be shared directly with our clinical staff in person, by phone, or through secure channels used by the Centre.

3. How We Use Your Information

We use the information you provide to:

• Respond to appointment requests and confirm bookings;
• Contact you about your enquiry by phone, WhatsApp, or email, according to your stated preference;
• Maintain records of enquiries and appointment requests for administrative purposes;
• Improve our website and services; and
• Comply with legal and regulatory obligations in Jamaica.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

Our website uses the following third-party services, which may process limited data on our behalf:

• Formspree processes and delivers appointment request form submissions to our office by email.
• Google Maps is embedded on our Contact page to show our location. Google may collect data in accordance with its own privacy policy when the map is loaded or interacted with.
• Google Fonts is used to display website typography.
• WhatsApp (Meta) handles any conversation you start with us there, subject to WhatsApp's own privacy policy and terms.

These providers may process data outside of Jamaica. We select providers that maintain appropriate security standards, but we encourage you to review their respective privacy policies.

5. How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal information submitted through our website against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information collected through appointment requests and enquiries only for as long as necessary to respond to your request, maintain administrative records, and comply with applicable legal, regulatory, and professional recordkeeping obligations. Clinical and medical records are retained separately in accordance with applicable healthcare recordkeeping requirements in Jamaica.

7. Your Rights Under the Data Protection Act, 2020

As a data subject under Jamaica's Data Protection Act, 2020, you have the right to:

• Be informed about how your personal data is collected and used;
• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure or restriction of your data in certain circumstances;
• Object to certain processing of your data; and
• Lodge a complaint with the Office of the Information Commissioner (OIC) of Jamaica if you believe your data protection rights have been infringed.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Cookies

Our website may use minimal cookies or similar technologies required for basic site functionality and, where embedded, for third-party services such as Google Maps. We do not currently use cookies for advertising or cross-site tracking. [Confirm with client/developer whether any analytics tool (e.g., Google Analytics) is or will be installed, as this section will need to be updated accordingly.]

9. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children through the website. Appointment requests for minors should be submitted by a parent or guardian.

10. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

• Address: 5-6 Dacosta Drive, Ocho Rios, Saint Ann, Jamaica
• Phone: 876-974-3538 / 876-974-5055
• Email: newgoodlifestylemedicalcentre@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.